Share 'Moderation Pointers -- Creating a FAQ for those new to the mic'

My main client is working on reaching out using web chats and telephony. Last week they attempted a 'live chat' using a traditional chat room .... Most of our audience is not technologically well versed. It was not a rowsing success. It was a never ending stream of questions, and the 'guest' had a hard time making his comments/responses seen. I suggested to the co-ordinator of this event to ut…